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ITIL® 4 Foundation in English (2 pv)

ITIL® is the most widely accepted approach to IT service management in the world. ITIL helps individuals and organizations use IT to realize business change, transformation and growth.

Upon successful completion of this course you:
– gain a fundamental understanding of the new ITIL 4
– gain the knowledge necessary to prepare for the ”Foundation Certificate in IT Service Management” examination

Tieturi is an Accredited Training Organization (ATO), ACCREDITED BY PEOPLECERT ON BEHALF OF AXELOS.

Tar­get Group
ITIL Foundation is for you if you work in IT Service Management, IT Management or business organisations that purchase or use IT-services.

After the ITIL 4 Foundation course you have a basic understanding of the following ITIL concepts:
– main ITIL terms
– four aspects of service management
– service value system
– service value chain
– main ITIL practices
– 7 principles of service management

The ITIL® 4 Foundation course requires no preliminary knowledge.

Con­tents of ITIL® 4 Foun­da­tion in English

Course begins at 9.00, breakfast is served from 8.15 onwards.
The 1st training day ends at 16.00 – 16.30.
The 2nd training day ends at 15.30, after that is the (optional) ITIL 4 Foundation certification test at 15.30 – 16.45.

Int­ro­duc­tion to ITIL

Key concepts

The four di­men­sions of ser­vice ma­na­ge­ment

The ITIL ser­vice va­lue sys­tem

The ITIL ser­vice va­lue chain

Ma­jor prac­tices
– Incident management
– Problem management
– Service request management
– Service level management
– Change control
– Service desk
– Continual improvement

Ot­her prac­tices
– Supplier management, information security management, relationship management, IT asset management, monitoring and event management, release management, deployment management, service configuration management, service continuity management, availability management, capacity and performance management

The gui­ding principles

ITIL 4 Foundation certification test
The optional ITIL Foundation certification test is held on the last training day from 15:30 onwards. Examination costs are not included in the course price. An additional 215 EUR + vat will be charged for attending the certification examination.

If you are participating this training course remotely via net, you can also take the certification test online at your computer at the time most convenient to you. This test option is available even if you participate on onsite training.

We are so sure of the quality of our training course that we offer you re-take of the exam at no cost in an unlikely event that you would not pass the test on the first time.


Tieturi Oy, Mannerheimintie 15, Helsinki

Voit osallistua koulutukseen myös etänä


1 765 euroa
/hlö + alv 24 %.

Ilmoittautumisen peruutusehdot:
Alle 14 päivää ennen koulutusta tehdyistä perumisista perimme osallistumismaksusta 50 %. Alle 7 päivää ennen koulutusta tehdyistä perumisista perimme osallistumismaksun täysimääräisenä. Mikäli et saavu koulutukseen, veloitamme koko osallistumismaksun ja mahdolliset jo tilatut testit.
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