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MOC 10997: Office 365 Administration and Troubleshooting (3 pv)

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.
After completing this course, students will be able to:

  • Describe Office 365 services.
  • Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
  • Administer and troubleshoot directory synchronization and directory objects.
  • Administer and troubleshoot Skype for Business.
  • Administer and troubleshoot SharePoint Online.
  • Administer and troubleshoot Office 365 ProPlus.
  • Administer and troubleshoot compliance and security in Office 365.

Target audience
This course is intended for both novice and experienced programmers who have a minimum of three months programming experience and have basic Windows navigation skills.

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.


Before attending this course, students must have:

  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  • A minimum of one year of experience working with name resolution, including DNS.
  • Experience working with certificates, including public key infrastructure (PKI) certificates.
  • Experience working with Windows PowerShell.
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.

An understanding of the following concepts as they relate to Office 365:

  • Understanding of Microsoft cloud services.
  • Understanding of the Office 365 platform.

Course Outline:
Module 1: Office 365 services overview
This module describes Office 365 services, licensing, tenant, and clients.


  • Overview of services
  •  Licensing overview
  • Tenant configuration
  • Clients

Lab : Services overview

  • Setting up lab environment
  • Domain Name System (DNS) management
  • Service configuration

Module 2: Administration, tools, and techniques
This module describes the tools used for Office 365 administration.


  • Managing with administrative portals
  • Managing with Windows PowerShell
  • Managing administrative access
  • Troubleshooting administration

Lab : Administering Office 365

  • Using administrative portals
  • Administering with Windows PowerShell
  • Configuring delegated administrators
  • Troubleshooting administrative access

Module 3: Administering and troubleshooting directory synchronization and directory objects
This module describes how to administer and troubleshoot directory synchronization with Azure AD Connect, and how to administer user and group objects.


  • Directory synchronization and federation overview
  • Azure AD Connect management
  • Managing users and groups objects in
  • Troubleshooting objects and directory synchronization

Lab : Administering directory synchronization, users, and groups

  • Configuring Azure AD Connect
  • Managing users and groups by using the admin center
  • Managing password policies
  • Troubleshooting users and directory synchronization

Module 4: Administering and troubleshooting Microsoft Exchange Online
This module describes how to administer and troubleshoot Exchange Online service


  • Overview of Exchange Online management
  • Administering Exchange Online recipients
  • Administering client access policies in Exchange Online
  • Troubleshooting Exchange Online

Lab : Administering and troubleshooting Exchange Online

  • Configuring and administering Exchange Online recipients
  • Configuring delegated administration
  • Configuring client access policies
  • Troubleshoot Exchange Online

Module 5: Administering and troubleshooting Skype for Business
This module describes how to administer and troubleshoot Skype for Business service in Office 365.


  • Skype for Business management overview
  • Administering users and connectivity in Skype for Business
  • Troubleshooting Skype for Business

Lab : Administering Skype for Business Online

  • Configuring Skype for Business Online organization settings
  • Configuring Skype for Business Online user settings
  • Troubleshooting Skype for Business Online

Module 6: Administering and troubleshooting SharePoint Online
This module describes how to administer and troubleshoot SharePoint Online service in Office 365.


  • SharePoint Online management overview
  • Administering SharePoint Online site collections
  • Administering external users in SharePoint Online
  • Configuring OneDrive for Business
  • Troubleshooting SharePoint Online

Lab : Configuring and administering SharePoint Online

  • Configuring SharePoint Online settings
  • Creating and configuring a SharePoint site collection
  • Configuring and verifying external user sharing
  • Configuring OneDrive for Business
  • Troubleshooting SharePoint Online

Module 7: Planning and deploying Office 365 ProPlus
This module describes how to plan and implement the deployment of Office 365 ProPlus.


  • Overview of ProPlus
  • Managing user-driven ProPlus deployments
  • Troubleshooting ProPlus deployments

Lab : Managing ProPlus installations

  • Preparing ProPlus installations
  • Managing user-driven ProPlus installations
  • Managing centralized ProPlus installations
  • Troubleshooting ProPlus deployments

Module 8: Administering and troubleshooting compliance and security
This module describes how to administer and troubleshoot compliance and security features


  • Overview of compliance features
  • Administering Azure Rights Management
  • Administering compliance features in
  • Configuring and administering email security in
  • Troubleshooting compliance and protection

Lab : Configuring and troubleshooting compliance and security

  • Configuring Rights Management
  • Configuring compliance features
  • Configuring email protection
  • Troubleshooting security and compliance


Please note: Due to the significant level of cross-over of subject matter this course is not suitable for delegates who have already attended the M20347 ’Enabling and Managing Office 365’ course.

This is an extremely high paced course aimed at delegates who want an initial exposure to Office365 concepts and technologies. Delegates who are completely new to Office365 or who are not comfortable with an extremely high paced delivery should instead consider M20347 “Enabling and Managing Office 365” which covers most of the same topics at a less demanding intensity and more detail and opportunity to complete the labs within the class.


Tieturi Oy
Mannerheimintie 15


1 990
eur (+ alv 24 %)

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